At Verohubs.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free refund and returns policy in accordance with the terms below.

1. Eligibility for Returns

You may return any unused, unworn, and undamaged products within 30 days of the delivery date for a full refund or exchange. Products must be returned in their original packaging with all tags and labels intact. The following items are not eligible for returns:

• Underwear, swimwear, and intimate apparel (for hygiene reasons)
• Custom or personalized products
• Products that have been worn, washed, or damaged by the customer

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at despachocontaj@gmail.com within 30 days of delivery, including your order number, product details, and reason for return.
2. We will review your request and send you a return authorization email with instructions on how to return the product.
3. Package the product securely in its original packaging and include the return authorization form (provided in the email).
4. Ship the product back to us at the following address: COMERCIALIZADORA Y URBANIZADORA INDUSTRIAL BENELI, VICENTE GUERRERO 17 OFICINA 33 2035 PISO 3, Zip code 64520.
5. You are responsible for the return shipping costs unless the product is defective or we made a mistake in your order.

3. Refund Processing

Once we receive and inspect your returned product (usually within 5-7 business days of delivery to our warehouse), we will process your refund. Refunds will be issued to the original payment method used for the purchase (including Openpay, credit card, or PayPal).

Refund processing times vary depending on your payment method:

• Credit cards: 5-10 business days
• Openpay: 7-14 business days (in accordance with Openpay’s refund policy)
• PayPal: 3-5 business days

We will notify you via email once your refund has been processed.

4. Exchanges

If you would like to exchange a product for a different size, color, or style, please follow the return process outlined above and specify your desired exchange product in your email. We will ship the new product to you once we receive and inspect your returned item. If the new product has a higher price, you will be responsible for paying the difference. If it has a lower price, we will issue a refund for the difference.

5. Defective or Wrong Products

If you receive a defective product or the wrong product (due to our error), please contact us immediately at despachocontaj@gmail.com with photos of the product and your order details. We will cover all return shipping costs and send you a replacement product or issue a full refund, at your option.

6. Late or Lost Returns

We are not responsible for returns that are late, lost, or damaged during shipping. We recommend using a trackable shipping service for your return and keeping the tracking number for your records.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at despachocontaj@gmail.com or call us at 8113213280.